AI system recovery
You Paid for It. Now Let's Make It Work.
Your automation was built by someone who's gone. It's undocumented, hard to change, and nobody on your team knows how it works. We audit it, document it in plain English, fix what needs fixing, and train your team to own it going forward.
Fix My Broken AI System is a guided engagement offered by Crescent AI, an AI automation agency helping small and medium businesses automate repetitive workflows without hiring in-house AI engineers.
AUDIT
Complete system review and documentation
3 WEEKS
Simplification and team training
2
Dedicated team training sessions included
My front desk was spending most of the day on the phone — booking appointments, chasing insurance pre-authorizations, and following up on outstanding direct billing submissions to extended health plans. WCB claim follow-ups alone were eating an hour a day. Crescent AI automated all of it. Reimbursements come in faster, no-shows dropped, and my team actually leaves on time.
Physiotherapist · Calgary, Canada
The Problem
Inherited automation is worse than no automation
When the person who built your system disappears, you're left managing something you don't understand. Changing anything feels risky. When it breaks, nobody knows where to start — and the hours spent trying to fix it add up fast.
You can't modify the system without risking breaking it entirely
Documentation is missing or written in technical language nobody understands
Your team works around the automation instead of using it
You've already paid for the build and now you're paying again in time and frustration
How it works
How the Program Runs Over 3 Weeks
We start by auditing every workflow and connection in your system, then create plain-English documentation your team can follow. We simplify anything over-engineered or fragile, and finish with two hands-on training sessions so your team understands what they own and how to maintain it.
Initial Review & Access Setup
Week 1We review the existing system architecture and document what we need access to. Identify obvious pain points and fragile areas.
Full System Audit
Week 1-2Every workflow, trigger, and integration documented: what it does, how it connects, what happens when it breaks, and what nobody understands yet.
Plain-English Documentation
Week 2Write-up of your system in language your team can actually follow. No technical jargon — just 'here's what this does and why.'
Simplification Pass
Week 2-3Anything over-engineered, redundant, or fragile gets cleaned up. The system becomes something your team can maintain without expert help.
Team Training Session 1
Week 3First session: how the system works, what it connects to, how to spot problems, and how to make simple changes without breaking things.
Team Training Session 2
Week 3Second session: hands-on practice with common changes, troubleshooting strategies, and what to do when something goes wrong.
What's included
What You Get at the End of 3 Weeks
You get a complete system audit, plain-English documentation, a simplified system your team can actually maintain, and two full training sessions so your team knows how the system works, how to make changes, and what to do when issues arise.
Full System Audit
We go through every workflow, trigger, and integration in your existing system and document exactly what it does and how it connects.
Plain-English Documentation
A complete written record of your system — what it does, how it's connected, and what to do when something goes wrong. No technical jargon.
Simplification Pass
Anything over-engineered, redundant, or fragile gets cleaned up so the system is something your team can actually maintain without expert help.
Two Team Training Sessions
Two 60-minute sessions with your team covering how the system works, how to make common changes, and how to handle issues when they come up.
Coverage
Tools We Support
Fit check
This is built for you if…
You inherited an automation system from a contractor or previous employee and your team is scared to touch it because nobody understands how it works. This is for teams who want to own their own systems but need documentation, simplification, and training to get there.
You inherited an automation system from a contractor or previous employee
Your team is scared to touch the system because they don't understand it
The system has been broken or unstable for weeks and nobody can fix it
You want to own and control your AI setup — not be permanently dependent on an external contractor
Why Crescent AI
Why Choose Crescent AI to Fix Your System
Where the risk sits
Fixed scope. If we can't document and simplify your system, you don't pay for the simplification pass.
Start your program
Start with the Audit. Not a Sales Call.
30 minutes. We map the workflows eating your team's time, rank your top automations by ROI, and tell you honestly what's not worth touching yet. You get a written summary. No slide deck. No pitch.
Fixed scope. Built on your existing tools. You own everything we build.