Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Crescent AI ("Company", "we", "our", or "us") governing your access to and use of the website located at www.ai-crescent.com and all related services, products, and applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services. We recommend printing or saving a copy of these Terms for your records.

2. Description of Services

Crescent AI provides AI-powered automation services designed to help businesses streamline operations, including but not limited to:

• Conversational AI agents and voice AI solutions
• Autonomous AI workflows and process optimization
• Customer support automation
• Sales and lead management automation
• Content generation and marketing automation
• Custom AI agent development
• Data engineering and analytics solutions
• Integration services with existing business systems

The specific features and capabilities of our Services may change over time as we continue to improve and expand our offerings.

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable laws
• If using on behalf of a business, have the authority to bind that entity to these Terms

4. Account Registration

4.1 Account Creation

Some features of our Services may require you to create an account. When creating an account, you agree to provide accurate, current, and complete information and to update such information as necessary.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion, with or without notice.

5. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other harmful code
• Engage in fraudulent, deceptive, or misleading activities
• Harass, abuse, or harm others
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Use automated systems or bots without authorization
• Reverse engineer or attempt to extract source code
• Use the Services for any illegal or unauthorized purpose
• Generate content that is harmful, abusive, or violates our content policies

6. Intellectual Property

6.1 Our Intellectual Property

The Services, including all content, features, functionality, software, text, graphics, logos, and trademarks, are owned by Crescent AI or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

6.2 Your Content

You retain ownership of any content you submit through our Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and display such content solely for the purpose of providing and improving our Services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about our Services may be used by us without any obligation to you.

7. Payment Terms

7.1 Fees and Billing

Certain Services may require payment. All fees are quoted in US dollars unless otherwise specified. You agree to pay all applicable fees as described at the time of purchase or in your service agreement.

7.2 Payment Methods

We accept various payment methods as indicated during checkout. By providing payment information, you represent that you are authorized to use the payment method.

7.3 Refunds

Refund policies vary by service type and are specified in your service agreement. Generally, custom development work is non-refundable once commenced. Contact us within 14 days of purchase for refund requests on eligible services.

8. Service Level, Availability, and Project Timelines

We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any aspect of the Services at any time without prior notice.

Scheduled maintenance will be announced in advance when possible. We are not liable for any downtime, interruptions, or data loss resulting from service unavailability.

8.1 Project Timelines and Delivery Estimates

Any timelines, delivery estimates, or deployment windows stated on our website, in marketing materials, or in initial discussions (including references to indicative ranges such as "2-6 weeks" or "8-12 weeks") are estimates only and do not constitute contractual commitments. Actual project timelines depend on factors including but not limited to:

• The complexity and scope of work agreed in your service agreement
• Timely access to client systems, credentials, and data
• Client availability for reviews, feedback, and sign-offs at agreed milestones
• Third-party system availability, API limitations, or vendor response times
• Changes to project scope requested after work has commenced
• Technical or integration challenges discovered during delivery

Definitive timelines and milestones are set out in your individual service agreement or project scope document. We commit to communicating proactively if a timeline requires adjustment and to working collaboratively to resolve any delays.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of using or providing the Services. This obligation survives termination of these Terms.

Confidential information does not include information that is publicly available, independently developed, or rightfully received from third parties.

10. Disclaimer of Warranties

We do not warrant that the Services will meet your requirements, be uninterrupted, secure, or error-free, or that any defects will be corrected. Any reliance on the Services is at your own risk.

11. Limitation of Liability

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Crescent AI and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

13. Termination

13.1 Termination by You

You may terminate your use of the Services at any time by closing your account and discontinuing use. Contact us for assistance with account closure.

13.2 Termination by Us

We may terminate or suspend your access to the Services immediately, without prior notice, for any reason, including breach of these Terms.

13.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. Sections of these Terms that by their nature should survive termination shall continue in effect.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email if the changes are significant
• Post a notice on our website

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Crescent AI regarding the Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.