Post-build support that actually covers what breaks
The Build Finished Six Months Ago. Half of It Has Quietly Stopped Working.
Knowledge base updates, integration patching, platform updates, bug fixes, and vendor coordination — for every AI system you have running. So nothing gets orphaned after handover.
AI System Maintenance & Integration is a monthly retainer service offered by Crescent AI, an AI automation agency helping small and medium businesses automate repetitive workflows without hiring in-house AI engineers.
ONGOING
Maintenance keeps systems functional as platforms update
PATCHED
Integrations fixed when connected tools change their APIs
4 HRS
Response window for critical failures
My front desk was spending most of the day on the phone — booking appointments, chasing insurance pre-authorizations, and following up on outstanding direct billing submissions to extended health plans. WCB claim follow-ups alone were eating an hour a day. Crescent AI automated all of it. Reimbursements come in faster, no-shows dropped, and my team actually leaves on time.
Physiotherapist · Calgary, Canada
The Problem
Software doesn't stay working by itself.
APIs update. Platforms deprecate features. The knowledge base feeding your AI assistant drifts out of date. The tool your automation sends data to changed its schema. The vendor who built the integration has moved on. Each of these individually is manageable. Together, over 12 months, they compound into a system that's half-functional and nobody's sure why.
A connected platform updates its API and the integration silently starts sending malformed data
The knowledge base your AI assistant references hasn't been updated since it launched
A vendor who built part of the system is no longer supporting it — leaving your team holding the documentation
Platform updates break UI-based automations and nobody's responsible for fixing them
How it works
How the Retainer Runs
System Handover Review
Month 1We review documentation, credentials, and architecture for every AI system in scope — whether we built it or another vendor did.
Baseline Health Check
Month 1Every integration, knowledge base, and automation tested against its current state, so any existing issues are caught before they compound.
SLA & Response Windows Agreed
Month 1Bug fix response times documented in writing: 4 hours for critical failures, 48 hours for non-critical issues.
Ongoing Knowledge Base & Integration Maintenance
OngoingContent updated on a defined schedule. Integrations patched proactively when connected tools change their APIs.
Platform Update Management
OngoingWhen automation platforms or AI tools release updates, we review and implement the necessary configuration changes.
Vendor Coordination as Needed
OngoingThird-party support tickets and escalations handled on your behalf, so your team isn't pulled into technical calls.
What's included
What the Retainer Covers
Knowledge Base Maintenance
Regular review and update of the content feeding your AI assistant or RAG system. New products, policy changes, and updated FAQs incorporated on a defined schedule.
Integration Patching
When a connected tool changes its API or data format, we update the integration before it causes errors. Proactive, not reactive.
Platform Update Management
When automation platforms or AI tools you use release updates that affect your configuration, we review and implement the necessary changes.
Bug Fixes
Issues with existing AI systems fixed within agreed SLA windows. Non-critical: 48 hours. Critical (output failures, data errors): 4 hours.
Vendor Coordination
Third-party vendor issues handled on your behalf — support tickets, escalations, and technical calls so your team doesn't spend hours on issues outside their expertise.
Coverage
Systems We Maintain
Works with your stack
Fit check
This is built for you if…
This service delivers the most value when:
Businesses that had AI systems built and want them maintained without managing it themselves
Operations teams running AI tools with no internal capacity to handle integrations when they break
Companies with knowledge bases or RAG systems that need regular content updates
Organisations whose AI vendor support relationship ended at project handover
Why Crescent AI
Why Choose Crescent AI for System Maintenance
Where the risk sits
Month-to-month. Fixed SLA windows documented in writing. If response times aren't met, you can cancel. No vague commitments.
Start your retainer
Start with the Audit. Not a Sales Call.
30 minutes. We map the workflows eating your team's time, rank your top automations by ROI, and tell you honestly what's not worth touching yet. You get a written summary. No slide deck. No pitch.
Month-to-month. SLA-backed response times. You own everything we maintain.